At Zeposhop.com, we are committed to providing excellent customer service and ensuring your satisfaction with every purchase. In the rare event that a product you have purchased is damaged or incorrect, we offer a straightforward return process. To be eligible for a refund, the product must be returned to Zeposhop in resalable and unused condition, with the original packaging and any accessories or free gifts. Please initiate the return within 7 days from the day the product was delivered.
Once your request is submitted, you’ll receive an email and SMS confirming that your request is being processed. Depending on the item, your request may be automatically approved, or we may contact you for additional details. Upon approval, the item will be picked up, and you’ll have the option for a replacement or refund. Track the status of your return request instantly in the ‘My Orders’ section of your Zeposhop account.
The following categories cannot be returned:
Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original method of payment within a certain timeframe, depending on your card issuer’s policies.
If the issue persists, reach out to us at [email protected].
Partial refunds may be granted in certain situations:
If you have any questions about our return and refund policies, please contact us at [email protected]