At Zeposhop.com, we are committed to providing excellent customer service and ensuring your satisfaction with every purchase. In the rare event that a product you have purchased is damaged or incorrect, we offer a straightforward return process. To be eligible for a refund, the product must be returned to Zeposhop in resalable and unused condition, with the original packaging and any accessories or free gifts. Please initiate the return within 7 days from the day the product was delivered.

How to Initiate a Return:

1. Log into your Zeposhop account.
2. Navigate to the Orders section.
3. Click on ‘Return’ next to the item you wish to return or exchange.
4. Fill in the details and submit your return request.

Once your request is submitted, you’ll receive an email and SMS confirming that your request is being processed. Depending on the item, your request may be automatically approved, or we may contact you for additional details. Upon approval, the item will be picked up, and you’ll have the option for a replacement or refund. Track the status of your return request instantly in the ‘My Orders’ section of your Zeposhop account.

Non-Returnable Categories:

The following categories cannot be returned:

1. Used or not in the same condition and packaging as received.
2. Specific categories like innerwear, lingerie, beauty products, perfumes/deodorant, pants, socks, clothing freebies, grocery & gourmet, jewelry, and pet supplies, etc.
3. Items that have been used or installed.
4. Products that have been tampered with or are missing serial numbers.
5. Products with missing labels or accessories.
6. Digital products.

Important Notes:

1. If you received a damaged or incorrect item, share pictures or a video with the order number using the provided link.
2. Report any damaged items to the shipping company within 3 days of delivery.
3. Ensure that all returned items are securely packed to prevent damage during transit.

Refund Policy:

Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original method of payment within a certain timeframe, depending on your card issuer’s policies.

Late or Missing Refunds:

1. Check your bank account.
2. Contact your credit card company.
3. Contact your bank.

If the issue persists, reach out to us at [email protected].

Partial Refunds:

Partial refunds may be granted in certain situations:

1. Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Contact Details:

If you have any questions about our return and refund policies, please contact us at [email protected]